We all have incident response plans but when things actually go wrong, it’s rarely the plan that saves the day. It’s the people. This talk will dive into the real-world chaos of cyber incidents, where stress, human error, and unexpected roadblocks take center stage. We’ll explore what Incident Response playbook doesn’t cover. We’ll talk about: - Why preparation matters more than perfection - How stress impacts decision-making (and what to do about it) - What makes or breaks leadership during a crisis - Why you should never rely on cold pizza to fuel your response team This session is suitable for both technical and non-technical audiences, whether you're part of a cyber security team, a business leader, or simply someone who wants to understand how people really respond in high-pressure situations. Expect a mix of stories, humor, and practical takeaways you can use to build stronger, more resilient teams and become a more prepared individual in the process.